Islamic Communication Model in Therapeutic Communication Practices at Adam Malik Hospital

or religion of the community itself, but is also measured from the values according to the customs (customs) that apply in the community. Therefore, to measure whether a person's communication ethics are good or not, it can be seen from the technical quality of communicating in accordance with the prevailing good values. Abstract Studies on Therapeutic Communication, especially its relationship to Islamic communication, are still rarely found in the field. This study aims to see how the practice of Islamic communication can be done well by doctors and nurses. This research uses a qualitative approach. The values of Islamic communication in Therapeutic communication can be seen from the way communication is carried out by doctors and nurses with their patients through ethics and good language. The implementation model of Islamic communication in therapeutic communication produces a marker communication model, that is, communication carried out on the basis of the awareness of the medical team. This communication model is not formally implemented, but in substance has similarities with the value of Islamic communication.


c. Interaction d. Transaction
The relationship between health workers and patients is Islamic in character with the relationship with the concept of God and humanity. Basically the relationship is based or sourced from the Koran and the Sunnah. The basics of the relationship are as follows: a. Fellow Muslims or believers are brothers. This is as Allah has explained in the Koran Q.
al-Hujurat: 10 which means: "indeed the believers are brothers, therefore reconcile between your two brothers and fear that Allah will bless you" b. Do not reproach one another and may not call with bad calls. As Allah has specified in the Koran Q. Al-Hujurat: 11 which means "O you who believe, do not make a people mock other people (because) they may (those who are mocked) are better than those (who make fun of) and not women women (make fun of) other women (because) it may be that women (who are mocked) are better than women (who make fun of) and don't criticize yourself, and don't be cheeky to call with bad titles . The worst part of the call is a bad (call) after faith, and whoever does not repent they are the wrongdoers. c. Please help with virtue and don't help with sin and hostility. As Allah has specified in Q.S. Al-Maidah: 2 which means "O you who believe, do not violate the Shari'a of Allah, and do not violate the honor of the illegitimate months, do not (disturb) the animals of had-ya and the animals of Qalaaid, and do not (also) disturbing the people who visit Baitullah while they are looking for gifts and relief from their Lord, and if you have completed the pilgrimage then you may hunt. And do not ever (your) hatred for something common because they prevent you from the Grand Mosque, encourage you to persecute (to them). And please help you in (doing) goodness and piety, and don't help in committing sins and transgressions. And fear Allah, verily Allah is severely tortured.

Therapeutic Communication in the Medical World
Communication consists of various forms. One of them is therapeutic communication. Therapeutic communication in the medical world is very important to apply. It is intended to create a relationship between health workers and patients to recognize patient needs and determine action plans and cooperation in meeting patient needs. Therapeutic communication is basically a proportional communication that aims to cure patients with two important components, namely the process and the effects of communication itself. Therapeutic communication is personal communication with a starting point for mutual understanding between patients and medical personnel. Therapeutic communication is interesting for further research. Therefore, in this section, it will be explained further related to therapeutic communication in the medical world.
Carl I.Hoveland, a psychologist at Yale University, stated as follows: "Communication is the process by which an individual transmits stimuli (usualy verbal symbols) to modify the behavior of another individual. "In this definition communication is as a process of stimulating an individual to another individual with meaningful symbols, in the form of words to change behavior.

Construction of Implementation of Communication Theory in Therapeutic Communication
Related to communication theory, there is what is called terpeutik communication. For the community at large, therapeutic communication feels foreign to the ear. Even for some academics who are in the department or faculty of Communication Studies also rarely hear it. Therapeutic is a term in the medical world, so in the world of health this language is more familiar to the ear. So, what is therapeutic communication?
Therapeutic is related to therapy in the medical world. In the art of medicine, therapy is needed for efforts to treat chronic, difficult to cure, or special diseases that only require therapy in their treatment. The doctor will first analyze the symptoms of someone's disease, and then determine the right treatment.
Therapeutic communication requires an in-depth approach to the patient to be honest about their illness. The limitation of a docet is only to diagnose someone through existing tools that do not feel the person's actual condition because a tool can make a wrong conclusion. By revealing the symptoms suffered by the patient himself to a doctor can determine more precisely what diseases suffered by a person so that treatment becomes more effective. To

III. Reseach Method
This research is included in the type of field research with a qualitative approach. In this study researchers used data collection obtained by conducting research directly in the field.
It also uses the research library as additional material in this study. The use of library research is strived to help in finding things that have not been answered and complete the results of interviews conducted so that all questions in the focus of the problem can be answered properly. In qualitative research, data and information obtained are then organized and analyzed to get a picture of the object of research.
From the qualitative approach used in this study, the data and information obtained were further organized and analyzed in order to obtain a description (description) of the object of research. Such data and information processing methods are then termed analytical descriptive methods. Regarding this method, Winarno Surachmad explained that, the descriptive method is not limited to the collection of data, but includes: analysis and interpretation of the meaning of the data, comparing similarities and differences in certain phenomena.

Islamic Communication Model in Therapeutic Communication Practices in Adam Malik Hospitals
Analysis related to the application of Islamic communication values in therapeutic communication practices in H. Adam Malik General Hospital will be presented based on interviews conducted by researchers of several patients who are undergoing treatment at the hospital. In this study, researchers conducted interviews with 4 patients, namely Mrs. Yuliana, Mr Tomblok, Mr Heriadi and Mr Sukri Sembiring. Based on the results of interviews with the four patients, in general, in dealing with patients, the communication applied by doctors at the H. Adam Malik General Hospital has contained the values of Islamic communication, although not as a whole. In detail the results of the interview will be presented as follows: The first interview was conducted with Ms. Yuliana. As an informant, he gave information that doctors at the H. Adam Malik General Hospital always greeted the patient before starting the examination and said excuse me before leaving the patient after the examination. This shows the existence of Islamic values that are applied by doctors at the H. Adam Malik Central General Hospital. The greetings given, such as greetings good morning or evening, depending on the time he examined the patient. This reflects the existence of good manners and contains Islamic values, even though doctors do not give greetings in the form of "Assalamu'alaikum", as it should be applied in Islam. This is because patients and doctors at the H. Adam Malik Central General Hospital are not Muslims as a whole. Even so, the greeting given by the doctor contained good and noble values.
The informant also said that doctors and nurses always introduce themselves first before examining patients. This will obviously make the relationship between doctors and patients warmer, and the examination process will also be smoother and in line with the principles contained in Islamic communication. In addition, the informant said that the attitude displayed by the doctors at the H. Adam Malik Central General Hospital in treating patients was also very good. This is reflected in the way they speak and the polite and friendly words they use throughout examining patients. It is also in line with Islamic values in Islamic communication, namely qaulan sadida, which is saying in good words and using good language and politeness. In addition, in explaining the patient's condition, the doctor also explained it in detail and clearly and with patience. Such conditions certainly make patients feel very satisfied with the services provided by doctors at the H. Adam Malik General Hospital during the treatment process.
The average doctor in this hospital examines a patient for five minutes. However, this time is used by doctors to treat, examine, explain the patient's condition in great detail, and always listen to patient complaints very carefully. In addition, at the end of the examination, the doctor also did not forget to provide motivation and prayer for the healing of his patients. This clearly has a positive impact on the patient so that he always tries and is motivated to recover quickly from the pain he is suffering from.
The informant also said that the doctors and nurses at H. Adam Malik Central General Hospital always called their patients with polite titles, such as fathers or mothers. They never call their patients bad names. This also reflects the existence of Islamic communication values that are applied in therapeutic communication by doctors and nurses during the treatment process at H. Adam Malik General Hospital.
The second interview was conducted with Mr. Tomblok. In general, based on information obtained from Mr. Tomblok as a patient, doctors at the H. Adam Malik Central General Hospital have also applied the principles of Islamic Communication in therapeutic communication practices at the H. Adam Malik Central General Hospital. The informant provided information that doctors at the H. Adam Malik General Hospital always greeted the patient before starting the examination and said excuse me before leaving the patient after the examination.
The greetings given, such as greetings good morning or evening, depending on the time he examined the patient. This reflects the existence of good manners and contains Islamic values, even though the doctors did not say in the form of "Assalamu 'alaykum", as it should be applied in Islam. This is because patients and doctors at the H. Adam Malik Central General Hospital are not Muslims as a whole. Even so, the greeting given by the doctor contained good and noble values.
The informant said that the doctors and nurses did not introduce themselves first before examining patients. This is indeed not in line with the values of Islamic communication that should be applied by doctors and nurses in examining patients. Even so, doctors still provide good service to patients. The attitude shown by the doctors at the H. Adam Malik Central General Hospital in dealing with patients was also very good. This is reflected in the way they speak and the polite and friendly words they use throughout examining patients. It is also in line with Islamic values in Islamic communication, namely qaulan sadida, which is saying in good words and using good language and politeness.
In addition, in explaining the patient's condition, the doctor also explained it in detail and clearly and with patience. Such conditions certainly make patients feel very satisfied with the services provided by doctors at the H. Adam Malik General Hospital during the treatment process. The average doctor in this hospital examines a patient for five minutes. However, this time is used by doctors to treat, examine, explain the patient's condition in great detail, and always listen to patient complaints very carefully.
In addition, at the end of the examination, the doctor also did not forget to provide motivation and prayer for the healing of his patients. This clearly has a positive impact on patients to always try and be motivated to recover quickly from the pain he is suffering and is also in line with the principles of Islamic communication that should be applied. The informant also said that the doctors and nurses at H. Adam Malik General Hospital always called their patients with polite titles, such as fathers or mothers. They never call their patients bad names. This also reflects the existence of Islamic communication values that are applied in therapeutic communication by doctors and nurses during the treatment process at H. Adam Malik General Hospital.
The third interview was conducted with Mr. Heriadi. In general, based on information obtained from Mr. Heriadi as a patient, doctors at the H. Adam Malik Central General Hospital have also applied the principles of Islamic Communication in Therapeutic communication practices. The informant provided information that doctors at the H. Adam Malik General Hospital always greeted the patient before starting the examination and said excuse me before leaving the patient after the examination.
The greetings given, such as greetings good morning or evening, depending on the time he examined the patient. This reflects the existence of good manners and contains Islamic values, even though doctors do not give greetings in the form of "Assalamu'alaikum", as it should be applied in Islam. This is because patients and doctors at the H. Adam Malik Central General Hospital are not Muslims as a whole. Even so, the greeting given by the doctor contained good and noble values.
The informant said that doctors and nurses did not introduce themselves first before examining patients. This is indeed not in line with the values of Islamic communication that should be applied by doctors and nurses in examining patients. Even so, doctors still provide good service to patients. The informant conveyed information that the attitude displayed by the doctors at the H. Adam Malik Central General Hospital in treating patients was also very good. This is reflected in the way they speak and the polite and friendly words they use throughout examining patients.
It is also in line with Islamic values in Islamic communication, namely qaulan sadida, which is saying in good words and using good language and politeness. In addition, in explaining the patient's condition, the doctor also explained it in detail and clearly and with patience. Such conditions certainly make patients feel very satisfied with the services provided by doctors at the H. Adam Malik General Hospital during the treatment process.
The average doctor in this hospital examines a patient for four minutes. However, this time is used by doctors to treat, examine, explain the patient's condition in great detail, and always listen to patient complaints very carefully.
In addition, at the end of the examination, the doctor also did not forget to provide motivation and prayer for the healing of his patients. This clearly has a positive impact on patients to always try and be motivated to recover quickly from the pain he is suffering and is also in line with the principles of Islamic communication that should be applied. In addition, the informant also conveyed information that the doctors and nurses at the H. Adam Malik Central General Hospital always called their patients with polite titles, such as fathers or mothers. They never call their patients bad names. This also reflects the existence of Islamic communication values that are applied in therapeutic communication by doctors and nurses during the treatment process at H. Adam Malik General Hospital.
The fourth interview was conducted with Mr. Sukri Sembiring. In general, based on information obtained from Mr. Sukri Sembiring as a patient, doctors at the H. Adam Malik Central General Hospital have also applied the principles of Islamic Communication in Therapeutic communication practices. Infomran provides information that doctors at the H. Adam Malik General Hospital always greet the patient before starting the examination and say excuse me before leaving the patient after the examination.
The greetings given are more traditionalist greetings, such as "Mejuah-juah". This reflects the existence of good manners and contains Islamic values, even though doctors do not give greetings in the form of "Assalamualaikum", as it should be applied in Islam. This is because patients and doctors at the H. Adam Malik Central General Hospital are not Muslims as a whole. Even so, the greeting given by the doctor contained good and noble values.
The informant said that doctors and nurses did not introduce themselves first before examining patients. This is indeed not in line with the values of Islamic communication that should be applied by doctors and nurses in examining patients. Even so, doctors still provide good service to patients. The attitude shown by the doctors at the H. Adam Malik Central General Hospital in dealing with patients was also very good. This is reflected in the way they speak and the polite and friendly words they use throughout examining patients. It is also in line with Islamic values in Islamic communication, namely qaulan sadida, which is saying in good words and using good language and politeness. In addition, in explaining the patient's condition, the doctor also explained it in detail and clearly and with patience. Such conditions certainly make patients feel very satisfied with the services provided by doctors at the H. Adam Malik General Hospital during the treatment process.
The average doctor in this hospital examines patients for five to six minutes. However, this time is used by doctors to treat, examine, explain the patient's condition in great detail, and always listen to patient complaints very carefully. In addition, at the end of the examination, the doctor also did not forget to provide motivation and prayer for the healing of his patients. This clearly has a positive impact on patients to always try and be motivated to recover quickly from the pain he is suffering and is also in line with the principles of Islamic communication that should be applied.
In addition, the doctors and nurses at H. Adam Malik General Hospital always call their patients with polite titles, such as fathers or mothers. They never call their patients bad names. This also reflects the existence of Islamic communication values that are applied in therapeutic communication by doctors and nurses during the treatment process at H. Adam Malik Central Hospital.